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While the book does not provide specific examples of companies, the practices outlined in the case of Dana and Joel are common in many successful organizations. These practices include open communication, acknowledging difficulties, and encouraging team members to ask for help when needed. Leaders in successful companies often check in with their team members regularly to understand their challenges and provide necessary support.
Question was asked on:
Dana would take on every project her boss Joel requested and never agreed to his offer to add more people to the team. When things began to slip, she glossed over the delays until Joel eventually realized she would miss two project deadlines. Joel was furious. But he gently spoke to Dana, saying that he noticed her difficulty in asking for help. He reminded her that she was hurting her productivity and the team by refusing to ask for help. Joel closed the conversation by gently ordering her to ask for help. He systematically went through with each project and made Dana list the help she needed for the projects. Every month, he would check-in by asking her what requests she had made during that period.
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Do you often deal with bullies, manipulators, know-it-alls and other types of “crazy” in your professional life? If you reason with irrational people,...
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