The Six Sigma framework is a business strategy used by AmEx to reduce errors in existing processes and to build quality from the start in product development. It supports their commitment to quality and achieving best-in-class economics. Other business strategies used by AmEx may include customer-centric strategies, digital transformation strategies, and innovation strategies. However, without specific information on these other strategies, a detailed comparison cannot be made.

stars icon
Questions and answers
info icon

American Express (AmEx) has implemented the Six Sigma framework in their product development and reengineering efforts by using it to reduce errors in existing processes and to build quality from the start in product development. The company executives believe that the Six Sigma framework supports their commitment to quality and to achieving best-in-class economics. They have leveraged and will continue to employ Six Sigma methodologies to achieve ongoing reengineering benefits throughout the organization. In fact, in one year, approximately $500MM of the identified reengineering benefits were attributable to their Six Sigma efforts, as stated by AmEx's former Executive Vice President and Chief Financial Officer, Gary Crittenden.

One notable case study is that of American Express (AmEx). The company uses Six Sigma to reduce errors in existing processes and applies it in product development to build quality from the start. The company executives believe that the Six Sigma framework supports both their commitment to quality and to achieving best-in-class economics. They have leveraged and will continue to employ Six Sigma methodologies to achieve ongoing reengineering benefits throughout the organization. In fact, in one year, approximately $500MM of the identified reengineering benefits were attributable to their Six Sigma efforts, as stated by AmEx's former Executive Vice President and Chief Financial Officer Gary Crittenden.

stars icon Ask another question
This question was asked on the following resource:

Business Strategies and Frameworks (Part 1)

Learn from some of the most useful and popular business strategies and frameworks from our compilati...

Download template
resource preview

Download and customize more than 500 business templates

Start here ⬇️

Voila! You can now download this Presentation

Download