Question
In the context of 'The Five Dysfunctions of a Team', 'Mining' is a concept where a team member assumes the role of a 'miner of conflict'. This person's role is to surface buried disagreements or conflicts within the team and help team members work through these issues. This is significant in conflict resolution as it ensures that no conflict is left unaddressed, which could potentially harm the team's dynamics and performance. It encourages healthy debate and helps in draining tension in a productive and challenging exchange, giving participants the confidence to continue. It also allows for the development of conflict management skills among team members.
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Mining – A member assumes the role of "miner of conflict" in discussions to surface buried disagreements and help team members work through these issues. Real-time Permission – Members have to coach each other to not retreat from healthy debate. A simple way to this is to recognize when someone is uncomfortable and remind them that what they are doing is necessary. It is a remarkably effective technique for draining tension in a productive and challenging exchange that gives participants the confidence to continue. Repeat the same message at the end of the meeting. Role of the Leader – Leaders feel a need to protect members from harm, which often results in premature interruption of disagreements without allowing members to develop conflict management skills. Leaders must demonstrate restraint and allow for a resolution to occur naturally.
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