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The 'Lean In' technique, as explained in the book 'Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life', is about understanding and acknowledging the fears of the person you're dealing with. It's about recognizing that to them, their fears and concerns are completely rational and valid. The technique encourages you to look at reality from their perspective and help them examine multiple future scenarios. The goal is to help them see if their anticipated outcome is the most likely one, or if there's a good chance that things will turn out okay. Reminding them of similar situations that worked out well in the past can help them regain their rational thinking. The final step is to lead them to a solution, which can involve getting them to act or emote if they're stuck in a thought, or encouraging them to think or feel if they're stuck in an action.
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Lean In – Recognize that to the person, their fear seems reasonable. Look at Reality – The person might not consider solutions, but they may be willing to examine multiple future scenarios. Examine if the scenario the person anticipates is the likely outcome or if there is a good chance that things will work out okay. Remind them of similar situations that worked out well. This will help them recover and think rationally. Lead the person to a solution – Help them too think ahead. If they are stuck in a thought, it might be a good idea to get them to act or emote. If they are stuck with an action, it might be good to make them feel by talking about their family, for example, or think by asking their opinion on a workplace issue.
Asked on the following book summary:
Do you often deal with bullies, manipulators, know-it-alls and other types of “crazy” in your professional life? If you reason with irrational people,...
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