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A company like Adobe could benefit from the Customer Acquisition Toolbox. Adobe, being a design company, might strive for a high LTV to CAC ratio, especially when the LTV of an enterprise client is much higher. The toolbox could help Adobe track and manage their customer acquisition costs, potentially increasing the ROI of their customer acquisition efforts by identifying key business components that determine customer acquisition costs, like advertising costs and overhead expenses.
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Also, remember the LTV to CAC benchmark varies across industries. For instance, a traditional business service like Salesforce might strive for a 3 to 1 LTV to CAC ratio, but a design company like Adobe might strive for a 12 to 1 ratio, especially when the LTV of an enterprise client is much higher. This presentation has two additional slides dedicated to help execs list business components that determine customer acquisition costs, like advertising costs and overhead expenses. (Slide 3 and 4)
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Do you spend too much time and energy to acquire new customers? Our Customer Acquisition Toolbox can help track and manage customer acquisition costs....