Question
While specific case studies aren't provided in the book "Talking to Crazy", the techniques it presents have been widely applied in professional settings. For instance, a manager dealing with an irrational employee might use the "Lean In" technique, recognizing the employee's fears as reasonable to them. They could then "Look at Reality", helping the employee examine potential outcomes and reminding them of past successes. Finally, the manager could "Lead the person to a solution", encouraging them to think ahead or discuss their feelings. This approach can help the employee regain rationality and productivity.
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Lean In – Recognize that to the person, their fear seems reasonable. Look at Reality – The person might not consider solutions, but they may be willing to examine multiple future scenarios. Examine if the scenario the person anticipates is the likely outcome or if there is a good chance that things will work out okay. Remind them of similar situations that worked out well. This will help them recover and think rationally. Lead the person to a solution – Help them too think ahead. If they are stuck in a thought, it might be a good idea to get them to act or emote. If they are stuck with an action, it might be good to make them feel by talking about their family, for example, or think by asking their opinion on a workplace issue.
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