How can backsliding be prevented in the process of business impro

Backsliding in the process of business improvement can be prevented by ensuring visible support from board members and senior leadership. This support is crucial to maintain the enthusiasm of frontline workers for the improvement effort. Additionally, consistent measurement and monitoring of the improvement process is necessary. Addressing easy issues or 'low-hanging fruit' is only the first step; maintaining improvement in the long term is the real challenge.

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To interpret and explain the findings better, Holweg and Upton talked to the bank's managers in all 14 locations. The managers named visible support from board members and senior leadership as one condition needed to keep improving. Without it, frontline workers believe that the company's enthusiasm for the effort has waned, and backsliding ensues, the managers stated, according to "HBR." The need for consistent measurement and monitoring was also mentioned. "Addressing the low-hanging fruit is easy; it becomes harder in the long term," one of the bank managers shared with the researchers.

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Process Improvement

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