How can small businesses apply Robert Iger's principles of trust and autonomy to their own operations?

Small businesses can apply Robert Iger's principles of trust and autonomy by empowering their employees to make decisions. This can be done by creating an environment where employees feel trusted and are given the autonomy to make decisions that impact their work. This not only boosts morale but also encourages innovation and creativity. Additionally, leaders should demonstrate trust in their team's abilities, similar to how Iger trusted the team in Hong Kong to determine ticket pricing. If employees are not capable of making these decisions, it may indicate a need for further training or a review of hiring practices.

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A good manager also trusts his/her people. Early in his tenure as CEO, Iger was asked to join a meeting about ticket pricing at the soon-to-be-opened theme park in Hong Kong. He canceled the meeting, saying that the people actually on the job in Hong Kong didn't need HQ to tell them how to price things, they should be able to figure it out for themselves. And if they couldn't, then they shouldn't be on this job.

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The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company

Chairman and CEO of the Walt Disney Company, Robert Iger, tells his story and lays out the principles that successfully guided the legendary brand thr...

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