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The techniques in "Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life" can be implemented in real-world scenarios by applying the three-step approach of Lean In, Look at Reality, and Lead the person to a solution. First, acknowledge the person's fears or concerns as they may seem reasonable to them. Second, encourage them to examine multiple future scenarios and assess the likelihood of each. Remind them of past situations that had positive outcomes to help them think rationally. Lastly, guide them towards a solution. If they are stuck in a thought, prompt them to act or express their emotions. If they are stuck with an action, engage them in a conversation about something personal or ask their opinion on a work-related issue.
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Lean In – Recognize that to the person, their fear seems reasonable. Look at Reality – The person might not consider solutions, but they may be willing to examine multiple future scenarios. Examine if the scenario the person anticipates is the likely outcome or if there is a good chance that things will work out okay. Remind them of similar situations that worked out well. This will help them recover and think rationally. Lead the person to a solution – Help them too think ahead. If they are stuck in a thought, it might be a good idea to get them to act or emote. If they are stuck with an action, it might be good to make them feel by talking about their family, for example, or think by asking their opinion on a workplace issue.
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Do you often deal with bullies, manipulators, know-it-alls and other types of “crazy” in your professional life? If you reason with irrational people,...
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