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The techniques presented in 'Talking to Crazy' can be applied to manage difficult colleagues in a startup environment in the following ways:
1. Recognize that the colleague may not be thinking rationally and cannot be reasoned with in the traditional sense. Their behavior may have roots in past experiences rather than the present situation.
2. Identify the colleague's Modus Operandi, the specific strategy they use to make you feel guilty, ashamed, afraid, or frustrated. This understanding can help you remain calm, centered, and in control.
3. Realize that the difficult behavior isn't about you but is about the other person. Use mental techniques to retain balance and not take things personally.
4. Empathize with the colleague by imagining yourself undergoing their emotions of feeling attacked, misunderstood, or defensive.
5. Make yourself an ally and not a threat by calmly listening to the colleague. Allow them to vent and take their side. Listen kindly and mirror their behavior to encourage them to mirror you.
6. Guide the colleague towards saner ways of thinking by providing constructive feedback and suggesting alternative approaches to handling situations.
Question was asked on:
Step 1: Recognize that the other person can't think rationally and can't be reasoned with. Their behavior has roots in the past rather than the present moment. Step 2: Identify the person's Modus Operandi, the specific strategy they use to make you feel guilty, ashamed, afraid or frustrated. This makes you calmer, centered and more in control. Step 3: Realize that crazy behavior isn't about you but is about the other person. Use mental techniques to retain balance. Step 4: Lean in and empathize by imagining yourself undergoing the person's emotions of feeling attacked, misunderstood or defensive. Step 5: Make yourself an ally and not a threat by calmly listening to the person. Allow them to vent and take their side. Listen kindly and mirror the person to make the other person mirror you. Step 6: Guide the person to saner ways of thinking.
Asked on the following book summary:
Do you often deal with bullies, manipulators, know-it-alls and other types of “crazy” in your professional life? If you reason with irrational people,...
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