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The new procurement process helped IBM achieve savings by implementing several solutions including master data management, analytics and insights, sourcing and contracting, content management, order management and helpdesk and payables. This allowed IBM to deliver $67 million in savings in the first year, reduce procurement costs by 13% and achieve an immediate four-point improvement in Net Promoter Score (NPS).
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After these puzzles were solved, the IBM team came up with the following procurement solutions: master data management, analytics and insights, sourcing and contracting, content management, order management and helpdesk and payables. The new procurement process allowed IBM to deliver $67 million in savings in the first year, reduce procurement costs by 13% and achieve an immediate four-point improvement in Net Promoter Score (NPS).
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The procurement process can be tough to handle. Use our Procurement and Strategic Sourcing presentation to develop the action plan you need to achieve...
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