How did the pilot initiative of Six Sigma start at American Expre

The pilot initiative of Six Sigma at American Express started in 1998 as a part of their efforts to improve business processes and efficiency. It was initially a standalone initiative, but by 2001, it became part of the Global Reengineering initiative and was increasingly integrated into the company's operations. By 2004, Six Sigma projects were responsible for nearly half the benefits from reengineering activities at American Express, according to iSixSigma, a high-tech B2B media firm.

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American Express (AmEx) started its Six Sigma journey with a pilot initiative back in 1998, and by 2001, Six Sigma became part of the Global Reengineering initiative and was integrated more and more into the company. In 2004, Six Sigma projects were responsible for nearly half the benefits from reengineering activities at AmEx, according to high-tech B2B media firm, iSixSigma.

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Business Strategies and Frameworks (Part 1)

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