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The conflict resolution strategies in "Talking to Crazy" challenge existing paradigms in professional communication by advocating for empathy and understanding rather than confrontation. Traditional methods often involve direct confrontation or reasoning, which can backfire when dealing with irrational people. The book suggests identifying areas where the irrational person excels and complimenting them on those skills. This approach disarms them and makes them more receptive to feedback or criticism. It also encourages viewing them as potential mentors, which can help in diffusing tension and promoting a more positive interaction.
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Know-it-alls try to put you down by demeaning or belittling you but are confident you can't do that to them because of their smartness. Identify areas where they are truly smart and compliment them on those skills. This disarms them because they feel you are on their side. Use this to deliver the message. To a sarcastic older know-it-all, you could say something like, "Our younger engineers can learn so much from you. Unfortunately, when you are sarcastic, they tune out and don't benefit from your knowledge. If you approach them as a mentor, they will learn from you".
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Do you often deal with bullies, manipulators, know-it-alls and other types of “crazy” in your professional life? If you reason with irrational people,...
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