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Gap Analysis is a critical tool in the process of digital transformation in an organization. It helps in identifying the current state of the organization and the desired future state in terms of digital capabilities. The difference between the current and future state is the 'gap'. This gap represents the changes that need to be made for digital transformation. The process of closing this gap involves steps such as implementing new technologies, training staff, and changing business processes.
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Tools like Gap Analysis help you determine what your organization needs to accomplish to complete a change. In a table format, list the "what, where, who, and how" of your current state and desired future state. The change needed is the gap between the two. The action to close the gap entails steps that are needed.
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Change can be difficult. But effective management of the change process can lead to long-lasting improvements for both the business and its people. Fr...
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