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Microsoft's contract management system is unique as it incorporates the API-based Icertis Contract Management system onto its Azure cloud platform. This creates an intelligent, automated Contract Lifecycle Management (CLM) system that can migrate between contract management platforms. This system is designed to address the challenges Microsoft faced with its previous third-party service, such as lack of a unified method for digitizing contracts and lack of insight over contract-management data. Compared to other business frameworks, Microsoft's system is highly integrated with its core business and is designed to minimize risks and complexities associated with switching contract management solutions.
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Contracts are at the center of Microsoft's core business, as every year the company has to negotiate over 1 million service agreements with major clients for its computers and 365 suite of products. Microsoft used a third-party service for their own CLM needs, where over 100,000 contracts are created each year with over 400 unique attributes per contract and over 20,000 outside views per month. However, the company found it didn't have a unified method for digitizing these contracts, it had no insight over their contract-management data, and every time it switched its contract management solution, it opened up new risks and its users had to adapt to new interfaces and complexities. So Microsoft incorporated the API-based Icertis Contract Management system onto its Azure cloud platform to create an intelligent, automated CLM system that can migrate between contract management platforms. Because the majority of lawyers spend 90% of their time in Word, Powerpoint, and Outlook, the Microso...
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