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The DMAIC (Define, Measure, Analyze, Improve, Control) model is a data-driven quality strategy used to improve processes. It is an integral part of a Six Sigma initiative, but in reality it can be used as a standalone quality improvement procedure or as part of other process improvement initiatives such as lean. DMAIC provides a structured approach to problem-solving, which helps in decision-making. Each phase of DMAIC—Define, Measure, Analyze, Improve, and Control—requires decisions to be made before moving to the next phase.
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For example, if cost isn't as important as service or vice versa, each can be weighted lower or higher as needed. If the cost scores high on a decision but the rest of the criteria is weighted lower, it will bring the entire score down, which could lead to a different decision depending on what's most important.
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How do you better organize your priorities to make stronger decisions backed up by data? With this collection of decision-making frameworks, you’ll le...
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