How does the Six Sigma framework support AmEx's commitment to quality and economics?

The Six Sigma framework supports AmEx's commitment to quality and economics by reducing errors in existing processes and being applied in product development to "build quality from the start." The company executives believe that Six Sigma helps them achieve best-in-class economics. They have leveraged and will continue to employ Six Sigma methodologies to achieve ongoing reengineering benefits throughout the organization. In fact, approximately $500MM of the identified reengineering benefits are attributable to their Six Sigma efforts.

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AmEx uses Six Sigma to reduce errors in existing processes and applies it in product development to "build quality from the start." The company executives believe that the Six Sigma framework supports both their commitment to quality and to achieving best-in-class economics. "We have leveraged and will continue to employ Six Sigma methodologies to achieve ongoing reengineering benefits throughout the organization. In fact, this year, approximately $500MM of the identified reengineering benefits are attributable to our Six Sigma efforts," AmEx former Executive Vice President and Chief Financial Officer Gary Crittenden said about the framework.

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Business Strategies and Frameworks (Part 1)

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