How does the strategy of shifting staff schedules to prioritize drive-thru and curbside pickup enhance business strategy?

Shifting staff schedules to prioritize drive-thru and curbside pickup can enhance business strategy in several ways. Firstly, it allows businesses to continue operations and maintain revenue streams during periods when indoor dining is restricted or not possible. Secondly, it can help to meet customer demand for more convenient and contactless dining options, which can improve customer satisfaction and loyalty. Lastly, it can increase operational efficiency by focusing resources on the most profitable and popular service channels.

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Your first-hour step might be to hold an all-hands meeting so all stakeholders and team members know that the interior restaurant will have to close and go over health and sanitation guidelines. On the first day, you will put a notice up for customers, post the new guidelines on social media, close the interior store, and shift your staff schedules to prioritize drive-thru and curbside pickup. Over the first week, you can plan how your sales expectations might shrink while demand on the drive-thru will be higher. The need for timeliness and efficiency has never been more important. Last, you will need to determine the end plan trigger — in this instance, it would be the lifting of restrictions on in-door dining. (Slide 13)

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