The theory of voicing ideas upward and downward challenges existing practices in business communication by shifting the focus from middle management to the top and bottom levels of the hierarchy. Traditionally, ideas are often pitched to middle managers who have strong incentives to choose the tried-and-true default option over the untested new idea. However, this theory suggests that the top levels, who are expected to be different, and the bottom levels, who tend to feel they have nothing to lose, may be more open to originality and innovation. This approach could potentially lead to more innovative ideas being implemented and a shift in the overall business communication strategy.

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The top levels of any hierarchy are expected to be different; the bottom levels tend to feel they have nothing to lose if they embrace originality. The hardest level to convince of the need for change are the middle-management levels, where there are strong incentives to choose the tried-and-true default option over the untested new idea. Medina learned to voice her ideas upward, to the top, and downward, to the lower ranks, rather than focus on pitching her ideas to middle managers.

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Learn how innovators and original thinkers across time developed their novel ideas, mitigated risks, persuaded others, and changed the way we all see...

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