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The study challenges existing paradigms or practices in employee retention strategies by suggesting that an employee's choice of internet browser can be an indicator of their job retention. This is a novel idea as traditionally, factors such as job satisfaction, work environment, and compensation are considered in employee retention strategies. The study suggests that employees who take the initiative to download a different browser, such as Firefox or Chrome, tend to be more resourceful at work and stay in their jobs longer. This could lead to a shift in focus towards encouraging resourcefulness and initiative in employees as a retention strategy.
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Why do some customer service agents stay in their jobs longer than others? Economist Michael Housman tried to find out by looking at data from over 30,000 employees who handled customer service phone calls across a range of industries. The one surprising correlation he found was that employees who used Firefox or Chrome as their internet browser remained in their jobs 15% longer than those who used Explorer or Safari. Further digging revealed the reason why: Explorer is the default browser for Windows, and Safari is the default for Mac users. Employees who accept the default browser treat their jobs the same way, accepting the job descriptions as fixed. When they are unhappy at work, they quit. But, employees who use Firefox or Chrome have taken the initiative to download a different browser. They tend to be more resourceful at work, looking for ways to do things better; and as a result, they stay in the job longer.
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Learn how innovators and original thinkers across time developed their novel ideas, mitigated risks, persuaded others, and changed the way we all see...
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How do you inspire salient ideas and collaborate with your team in a brainstorm session? Use our Mind Map collection to visually organize information by themes, hierarchy, and causal relationships, and find the common thread that can lead you to out-of-the-box thinking. Since solutions are rarely surface-level, deeper exploration of each problem is needed. Mind Maps encourages you to keep digging deeper and draw insights from potential solutions.
How can you accelerate the cerebral engines that power those “Aha!” moments? And what sets a good idea apart from just any average idea? Whether it’s as a collaborative effort with other team members, or a solo endeavor at your desk, or thinking on-the-spot during a case interview, or even leading a workshop, use our collection of Brainstorming Techniques to upkeep the mind palace.
How to know if an idea is worth pursuing? Companies need tried-and-true ways to discover the next big idea that will disrupt their industry. This Idea Testing presentation template includes tools that can be customized to different business scenarios and provide a framework for brainstorming and testing new ideas.
Feel overwhelmed by a seemingly complex problem? Download the Problem-Solving Frameworks template to deconstruct problems into a series of smaller, logical steps. This deck includes tools that survey and identify a problem, explore potential causes, brainstorm potential counter measures, implement proposals, and then evaluate the outcome.