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'Why We Buy' challenges existing paradigms about customer behaviors in retail by providing insights based on decades of research into customer behaviors. It reveals that people shop in many different ways and that understanding these differences can help retailers improve their services for different customer groups. For instance, it highlights that women spend the most time in a store when they are with another woman and the least amount of time when they are with a man. This kind of information gives retailers a chance to see where they can improve for customer groups. By understanding what their customers want, retailers can create a personalized shopping experience for each customer and increase sales.
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People shop in many different ways, and this section teaches what to do about it. Women spend the most time in a store when they are with another woman and the least amount of time when they are with a man. This kind of information gives retailers a chance to see where they can improve for customer groups. Retailers will learn not only how each group shops differently, they will also learn what each group wants. Retailers who understand what their customers want will have an almost foolproof checklist for creating a personalized shopping experience for each customer and increase sales.
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Why We Buy is filled with decades of research into customer behaviors. By watching customers as they move through stores, Underhill has been able to c...
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