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The theme of dealing with irrational and impossible people in the book 'Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life' is highly relevant to contemporary issues and debates in the workplace. In today's diverse and dynamic work environment, employees often encounter individuals with different personalities and behaviors, some of which can be challenging to manage. These can include people who are irrational or difficult. The book provides strategies and insights on how to effectively communicate and negotiate with such individuals, which can lead to a more harmonious and productive workplace. It emphasizes understanding the perspective of the 'irrational' person, examining reality, and leading the person to a solution, which are all crucial skills in today's workplace.
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Lean In – Recognize that to the person, their fear seems reasonable. Look at Reality – The person might not consider solutions, but they may be willing to examine multiple future scenarios. Examine if the scenario the person anticipates is the likely outcome or if there is a good chance that things will work out okay. Remind them of similar situations that worked out well. This will help them recover and think rationally. Lead the person to a solution – Help them too think ahead. If they are stuck in a thought, it might be a good idea to get them to act or emote. If they are stuck with an action, it might be good to make them feel by talking about their family, for example, or think by asking their opinion on a workplace issue.
Asked on the following book summary:
Do you often deal with bullies, manipulators, know-it-alls and other types of “crazy” in your professional life? If you reason with irrational people,...
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