A company in a traditional sector like manufacturing can apply the feedback approaches discussed in the book by first ensuring that evaluative feedback is given before coaching. This helps to calm fears and assure employees that they are in good standing. However, it's important not to mix coaching and evaluation in the same conversation as reactions to evaluations can be so powerful that the receiver might be unable to fully process the coaching feedback that follows. In a manufacturing setting, this could mean providing clear and concise evaluations of an employee's performance on the production line before offering coaching on how to improve efficiency or safety practices.

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The book "Thanks for the Feedback: The Science and Art of Receiving Feedback Well" challenges existing paradigms or practices in feedback delivery by emphasizing the importance of the receiver's role in the feedback process. Traditionally, the focus has been on how to give feedback effectively. However, this book shifts the focus to the receiver, arguing that the success of feedback largely depends on the receiver's ability to process and apply it. It also suggests that evaluative feedback should come before coaching, which is a departure from common practice. This approach helps to calm fears and assure employees of their standing, enabling them to better process and benefit from subsequent coaching feedback.

1. Separate evaluation from coaching: The book emphasizes the importance of separating evaluation from coaching. Evaluation helps to assure employees of their standing, while coaching is meant for improvement. Mixing the two can lead to confusion and distraction.

2. Address fears: Many employees fear evaluations. Managers should address these fears and assure employees that evaluations are meant to help them understand their standing and not to criticize them.

3. Avoid simultaneous feedback: The book advises against giving coaching and evaluation feedback simultaneously as it can overwhelm the employee and they may not fully process the feedback.

The lessons from "Thanks for the Feedback: The Science and Art of Receiving Feedback Well" can be applied in today's business environment in several ways. Firstly, it emphasizes the importance of separating evaluation from coaching. In a business setting, this means providing clear and solid evaluations to employees before offering coaching or advice. This helps to alleviate fears and assures employees of their standing, enabling them to be more receptive to coaching. Secondly, the book teaches the importance of receiving feedback well. In a business context, this means being open to feedback, understanding it, and using it to improve. This can lead to personal growth, improved performance, and a more positive work environment.

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Thanks for the Feedback: The Science and Art of Receiving Feedback Well

Dreading “feedback season” and afraid that you might leave your review dejected, or end the conversa...

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