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Stakeholders may have several concerns during a crisis. They may worry about the financial stability of the company and the impact of the crisis on the company's profitability. They may also be concerned about the company's ability to continue operations and deliver on its commitments. Other concerns may include the company's reputation, the potential for legal issues, and the health and safety of employees. Stakeholders may also want to know about the company's crisis management plan and how it is being implemented.
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It's crucial to stay in contact with your employees, clients and stakeholders and remain available to answer their questions and send regular updates post-crisis. "Work with your crisis management team to review and analyze your crisis management plan and how it played out during a real emergency situation. How did your crisis communications perform? Did your audiences have any lingering questions or concerns that you neglected to answer? Integrate any lessons you learn into your crisis management process for future planning," Hubspot experts recommend.
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In face of uncertainty and disruption, use our COVID-19 Crisis Management deck to undertake the current challenges of your business, develop recovery ...
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