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The book 'Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life' suggests several strategies for dealing with difficult colleagues. One of the key strategies is to avoid arguing with irrational people as it often backfires. Instead, try to understand their perspective and validate their feelings. Another strategy is to set clear boundaries and expectations. If a colleague is not meeting their responsibilities, have a candid conversation about it, just like Joel did with Dana in the book. He noticed her difficulty in asking for help and reminded her that she was hurting her productivity and the team by refusing to ask for help. Regular check-ins can also be beneficial to ensure that everyone is on the same page.
Question was asked on:
Dana would take on every project her boss Joel requested and never agreed to his offer to add more people to the team. When things began to slip, she glossed over the delays until Joel eventually realized she would miss two project deadlines. Joel was furious. But he gently spoke to Dana, saying that he noticed her difficulty in asking for help. He reminded her that she was hurting her productivity and the team by refusing to ask for help. Joel closed the conversation by gently ordering her to ask for help. He systematically went through with each project and made Dana list the help she needed for the projects. Every month, he would check-in by asking her what requests she had made during that period.
Asked on the following book summary:
Do you often deal with bullies, manipulators, know-it-alls and other types of “crazy” in your professional life? If you reason with irrational people,...
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