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Google uses several innovative management tactics to promote open communication and transparency. Firstly, they default to open, meaning they share as much information as possible with their employees. This includes presenting the quarterly board report in a company-wide meeting and having upcoming product information and the Objectives and Key Results (OKR) of each employee available on the company intranet. Secondly, they encourage asking hard questions and create a safe environment for doing so. They follow up product launches with 'postmortem' sessions to discuss what went right and what went wrong, and these findings are shared publicly. Lastly, they value conversation as the most valuable form of communication and encourage leaders to initiate conversations.
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Default to open: At Google, the quarterly board report is again presented to employees in a company-wide meeting. The company intranet has upcoming product information and the Objectives and Key Results (OKR) of each employee. This makes it easy for employees to find out what others are working on. Ask Hard Questions: It must be safe to ask hard questions. This requires a culture of open, transparent, and honest communication. Google encourages this by following up product launches with ""postmortem"" sessions to discuss what went right and what went wrong. The findings are shared publicly. Conversations Still Matter: Conversation remains the most valuable form of communication in the Internet Century. As a leader, it is vital to break the ice and begin conversations. Chant your Organizational Mantras: Leaders must learn to over-communicate habitually. Here are some guidelines to do this well: Communication must reinforce a few core themes that everyone must understand. If something...
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What new management tactics should you follow to not only survive but thrive like Google? In this book, Google's executive team reveals the management...
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