What are the actionable takeaways from the Blue Ocean Shift for managers in the health management industry?

The Blue Ocean Shift provides several actionable takeaways for managers in the health management industry. Firstly, it encourages managers to create new market spaces (blue oceans) rather than competing in existing ones (red oceans). This can be achieved by understanding what customers value and eliminating, reducing, raising, or creating elements in their service offerings accordingly. Secondly, it emphasizes the importance of asking customers why they choose certain services over others, as this can provide valuable insights for innovation. Lastly, it promotes the idea of value innovation - offering superior value at a lower cost - which can be particularly beneficial in the health management industry where cost-effectiveness is crucial.

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In the field, ask buyers from each group why they traded up (or down) for one group over the other. Ask them to focus on the major factors that led to their choice. A company in the health management industry, for example, may ask customers why they decided to use a telephone counseling service to make non-urgent health decisions, rather than a web-based service.

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Blue Ocean Shift

Released in early-October 2017 — Blue Ocean Shift — is the continuation of the award-winning Blue Ocean Strategy, a bestselling strategy book based on...

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