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The key lessons from "The Five Dysfunctions of a Team" that can be applied to improve team behavior are:
1. Building Trust: Team members need to be comfortable with being vulnerable and open about their weaknesses, mistakes, and fears.
2. Mastering Conflict: Teams need to engage in productive, ideological conflict and avoid destructive, personal conflict.
3. Achieving Commitment: Teams need to buy into decisions and commit to them even if they initially disagreed.
4. Embracing Accountability: Team members need to hold each other accountable for their behaviors and performance.
5. Focusing on Results: Teams need to put the collective results of the team above individual or departmental needs.
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Over the next two weeks, Petersen worked hard with the team on their behavior. This time, everyone seemed to share a sense of collective purpose. At the final offsite meeting, people felt they had moved forward as a team. At the meetings, the teams worked together in a spirit of cooperation and healthy conflict. During breaks, they spent time with each other. Over the next year, the company sales grew dramatically, and DecisionTech met its revenue goals for three out of four quarters. The staff had finally become a team.
Asked on the following book summary:
Patrick Lencioni, who has coached hundreds of CEOs and Fortune 500 companies’ crews, presents a powerful model to overcome the “five dysfunctions” and...
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