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Uber managers use several key performance indicators (KPIs) to ensure objectives are met. These KPIs are not explicitly mentioned in the content, but they typically include metrics related to the performance of the drivers, such as the number of rides completed, customer satisfaction scores, and the efficiency of routes taken. They also likely monitor the performance of the employees, including their productivity, the quality of their work, and their adherence to company policies and procedures. Feedback and recognition are also important aspects of their management strategy, as they help to motivate employees and encourage them to meet their goals.
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When it comes to managers' role in goal setting and achievement, a manager at Uber is responsible for ensuring the employees accomplish objectives using KPIs. Uber employees shared they generally receive helpful feedback weekly or monthly. 71% of Uber employees said they were given recognition for their impact and accomplishments. They also said that feedback and positive reinforcement are conducive to meeting goals, Comparably reports.
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To guide you toward outcome-based success, we created the Objectives & Key Results presentation. Follow these metric indicators to go above and beyond...
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