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The main components of the Root Cause Analysis (RCA) framework typically include:
1. Problem Identification: This is the initial step where the problem or issue is identified and defined clearly.
2. Problem Analysis: In this step, the problem is analyzed in depth to understand its nature and extent.
3. Root Cause Identification: Here, the underlying cause or causes of the problem are identified. This is the most crucial step in RCA.
4. Action Plan Development: Once the root cause is identified, an action plan is developed to address it.
5. Implementation and Monitoring: The action plan is then implemented and its effectiveness is monitored over time.
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According to the Washington State Department of Enterprise Services, "Root cause analysis (RCA) is a systematic process for identifying 'root causes' of problems or events and an approach for responding to them. RCA is based on the basic idea that effective management requires more than merely 'putting out fires' for problems that develop, but finding a way to prevent them."
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