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The main KPIs for a key account manager at Microsoft's Healthcare cloud division would likely include metrics related to customer retention, customer satisfaction, and revenue growth. This could involve tracking the Monthly Recurring Revenue (MRR) from current and new clients, upselling Azure, Teams, and Dynamic 365 services to new key accounts, and upselling voice transcription and fraud prevention tools from Nuance to recurring clients.
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Let's put these tools in context. Let's say you are a key account manager at Microsoft's Healthcare cloud division. Microsoft recently acquired Nuance for $19 billion dollars. This helped expand the company's client base, as Nuance already had 77% of US hospitals and 19 of the top 20 financial institutions as clients. Your main KPI as a key account manager is to grow the MRR of your current and, now, new clients. With Nuance, you can upsell new key accounts Azure, Teams, and Dynamic 365 services, as well as upsell recurring clients the new voice transcription and fraud prevention tools from Nuance.
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