Question
The Balanced Scorecard (BSC) can be used in the automotive industry in several ways. It can help in strategic planning and performance measurement. It can be used to align business activities with the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals. It can also help in identifying and aligning strategic initiatives, and in providing a comprehensive view of the business. It can be particularly useful in managing the complexities of the automotive industry, such as managing the supply chain, improving product quality, reducing production costs, and improving customer satisfaction.
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The organization's BSC focused more on current than future capabilities. In addition, the operational impacts of realignment and change were unrealized by the institution /workforce. Communication and internal processes within the organization were unremarkable and poorly documented. Diminishing resources (people and finances) were a barrier to meaningful and effective change. Leader turnover negatively impacted the focus, sustainment and resourcing of institutional priorities and investments.
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