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The steps involved in using a tree diagram for root cause analysis are as follows:
1. Start with the apparent problem.
2. List out three symptoms that show the scale of the problem.
3. For each symptom, brainstorm possible root causes.
4. Once all these causes are listed, narrow them down to the most likely actual root cause.
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Another root cause analysis execs can use is a tree diagram. The team begins with an apparent problem and lists out three symptoms that show the scale of the problem. With each symptom, the team can experiment and brainstorm possible root causes. Once all these causes are listed, they are narrowed down to the most likely actual root cause. (Slide 17)
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