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The book "Thanks for the Feedback: The Science and Art of Receiving Feedback Well" does not explicitly mention the three types of triggers in the provided content. However, generally, triggers that can cause one to block out helpful information when receiving feedback can be categorized as: Truth Triggers (when we feel the feedback is untruthful or unfair), Relationship Triggers (when we have issues with the person giving the feedback), and Identity Triggers (when the feedback threatens our personal identity or self-esteem).
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We've covered the feedback basics. There are three types of feedback and three types of triggers that can cause you to block out what might otherwise be helpful information. You can use that knowledge to both be a better feedback deliverer as well as improving your preparation and awareness when receiving feedback. Here are some additional tactics you can employ to harness this information during your review cycle.
Asked on the following book summary:
Dreading “feedback season” and afraid that you might leave your review dejected, or end the conversation on an awkward note in case you’re the reviewe...
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