What is the role of root cause analysis in gap analysis?

Root cause analysis plays a crucial role in gap analysis. It helps in identifying the underlying reasons or causes for the gap between the current state and the desired state. Once the root cause is identified, it becomes easier to devise strategies and solutions to bridge the gap. It helps in understanding why the gap exists in the first place, which is essential for effective problem-solving. Without identifying the root cause, any attempt to bridge the gap might only address the symptoms and not the actual problem, leading to a temporary fix rather than a long-term solution.

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Here are some key questions to ask yourself to help identify the gap. Survey your entire team to get a wide sample of answers. In addition to asking what the gap is and who is responsible, ask for potential solutions and costs to eliminate the gap. Once all the possible reasons have been collected and studied, a root cause should present itself. In the case of a Saas business that is no longer seen as innovative, the root cause could be the development team is too swamped with incremental improvements for the existing core product. As a result, they don't have the bandwidth to work on anything new. (Slide 6)

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Gap Analysis (Part 2)

How do you get from where you are now to where you want to be? Use our Gap Analysis presentation to assess and bridge the gap between your team's curr...

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