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Customer feedback in the process deployment stage of Business Process Re-engineering (BPR) is crucial as it provides valuable insights into how well the newly implemented processes are working. It helps in measuring the effectiveness of the changes made and identifying any areas that may need further improvement. This feedback can be used to make necessary adjustments to the processes, ensuring they meet customer requirements and contribute to the overall goals of the organization. It's a part of the continuous improvement cycle of BPR.
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BPR can be roughly divided into four continuous phases: The first stage is "organize." Execs create a process map, prioritize areas for improvement, establish who will own each process, and then initiate the project. Second, comes the "process diagnosis." This stage usually entails a or similar tool to evaluate how effectively the current process meets your goals, then rate its ability to meet customer requirements. Next is "process redesign'', where execs benchmark current processes, develop solutions to close the gap, and get buy-in from key stakeholders to develop their process improvement plan. Finally, "process deployment" is when execs implement the process improvement plan, measure their results, obtain feedback from customers, and complete the whole BPR process again. (Slide 7)
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How do you cut costs and streamline workflows that are vital to your organization? Consider business process re-engineering, a systematic overhaul to...
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