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In 2004, Six Sigma projects played a significant role in the reengineering activities at American Express. They were responsible for nearly half the benefits from these activities. Six Sigma became part of the Global Reengineering initiative at American Express in 2001 and was increasingly integrated into the company.
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American Express (AmEx) started its Six Sigma journey with a pilot initiative back in 1998, and by 2001, Six Sigma became part of the Global Reengineering initiative and was integrated more and more into the company. In 2004, Six Sigma projects were responsible for nearly half the benefits from reengineering activities at AmEx, according to high-tech B2B media firm, iSixSigma.
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