What role does senior leadership play in process improvement according to Holweg and Upton's findings?

According to Holweg and Upton's findings, senior leadership plays a crucial role in process improvement. Their visible support is a necessary condition for continuous improvement. Without it, frontline workers may perceive that the company's enthusiasm for the effort has diminished, leading to backsliding. Consistent measurement and monitoring are also important aspects that senior leadership should ensure for long-term process improvement.

Question was asked on:

To interpret and explain the findings better, Holweg and Upton talked to the bank's managers in all 14 locations. The managers named visible support from board members and senior leadership as one condition needed to keep improving. Without it, frontline workers believe that the company's enthusiasm for the effort has waned, and backsliding ensues, the managers stated, according to "HBR." The need for consistent measurement and monitoring was also mentioned. "Addressing the low-hanging fruit is easy; it becomes harder in the long term," one of the bank managers shared with the researchers.

Asked on the following presentation:

resource preview

Process Improvement

Optimize your business processes to achieve new breakthroughs in quotas and quality standards. Use our Process Improvement presentation — including co...

download

Download 8 out of 33 slides

Google Slides

Enter your email business to download and customize this presentation for free

Not for commercial use
OR
file_save

Download full presentation

Process Improvement
+39 more templates per quarter
$117

Quarterly

Commercial use allowed. View other plans

Preview

View all chevron_right