A company can leverage reinforcing feedback loops to outperform competitors by encouraging and facilitating positive customer feedback. This can be achieved through excellent customer service, high-quality products or services, and effective marketing strategies. As more customers leave positive feedback, it attracts more potential customers to try the company's offerings. This creates a cycle where customer satisfaction reproduces on its own, leading to increased market share and competitive advantage.
How do you avoid wasted time, money, and resources from short-sighted decisions? When you think in s...
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