Businesses can leverage technology in the Experience Economy by using it to enhance and personalize the customer experience. This could involve using data analytics to understand customer behavior and preferences, implementing augmented reality or virtual reality technologies to create immersive experiences, or using social media and digital marketing strategies to engage with customers on a more personal level. Technology can also be used to streamline operations and improve efficiency, which can in turn enhance the customer experience.
By customizing each part of a customer experience, a product or service increases in value. Using ke...
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