Process improvement can significantly affect customer satisfaction in a positive way. By streamlining processes, reducing errors, and improving efficiency, companies can provide a better overall customer experience. This can lead to increased customer loyalty, more repeat business, and positive word-of-mouth referrals. However, it's important to note that process improvement should be customer-focused. That is, the goal of any process improvement initiative should be to enhance the customer's experience, not just to cut costs or increase efficiency.
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