Some potential drawbacks or risks of the Experience Economy could include the challenge of constantly needing to innovate and create new experiences to keep customers engaged. There's also the risk of not meeting customer expectations, as experiences are highly subjective and what one person enjoys, another might not. Additionally, focusing too much on creating experiences might lead to neglecting other important aspects of the business, such as product quality or customer service.
By customizing each part of a customer experience, a product or service increases in value. Using ke...
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