Google's approach to people management has been transformative in several ways. Firstly, it is rooted in the fundamental belief that people are good and can be trusted. This has enabled Google to design a workplace where employees feel free, fulfilled, and happy. They are able to efficiently manage both their personal and work lives. Secondly, Google's approach is about improving teams from the inside out, not top down. It does not rely on complex quality or productivity improvement methodologies such as Six Sigma or Total Quality Management. Instead, it focuses on how human beings treat one another. This simple yet powerful approach has been a key factor in Google's success over the past 22 years.
Laszlo Bock, Google’s innovative Senior Vice President of People Operations, offers his best answers...
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