A service-level agreement (SLA) is a contract between a service provider and a customer that specifies, usually in measurable terms, what services the provider will furnish. In a subscription model, the SLA is crucial as it outlines the expectations of service between the provider and the customer. It can relate to the product in terms of availability, performance, and other aspects of the service.
Subscription services have grown revenues 8X faster than the S&P500 and 5X faster than US retail sal...
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