Process improvement can have a significant impact on quality standards. It can lead to efficiency gains, with the potential for continuous improvement over time. However, not all process improvement projects yield positive results, and some may even regress over time. Therefore, it's important to monitor and adjust these projects to ensure they continue to deliver quality improvements.
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Over the first four years, the bank launched 33 to 51 projects every six months, each involving 1,600 employees. Initial improvements in efficiency averaged 10%; the gains rose to 20% after a year and 31% after two years. However, despite the impressive gains, 21% of projects failed to yield any improvements. Among the 79% that showed initial improvements, many regressed: only 73% were still producing results above baseline after a year and after two years the number fell to 44%. The researchers examined whether projects that were initially successful could preserve the gains and show continuous improvement, but only 51% of them were continuing to improve a year after launch and after two years the figure dropped to 36%.