Fishbone and Kano diagrams are tools used in decision-making to organize and analyze complex problems. The Fishbone diagram, also known as Ishikawa or cause and effect diagram, helps identify, explore, and graphically display the potential causes of a specific problem or quality characteristic. It aids in identifying the root causes and prevents one from focusing on symptoms instead of true causes. On the other hand, the Kano model is a theory of product development and customer satisfaction, which classifies customer preferences into categories. This helps in understanding customer needs and improving product or service satisfaction.
How do you better organize your priorities to make stronger decisions backed up by data? With this c...
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