Many industries can learn from Rawlings' approach to enhancing customer experience. The key takeaway is the innovative use of technology to enhance the user experience. Industries such as fitness, gaming, education, and even healthcare could apply this approach. For instance, fitness companies could incorporate technology to track and display real-time data during workouts. Gaming companies could use technology to create more immersive experiences. Education could use interactive technology to make learning more engaging. Healthcare could use technology to monitor patient health and provide real-time feedback.
By customizing each part of a customer experience, a product or service increases in value. Using ke...
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