Inflection points are often invisible to the boardroom because the earliest signs of these points usually emerge from the edges of the organization, where it interfaces with the outside environment. Employees may also shield leaders from unpleasant information to create a good impression. Therefore, it's beneficial for leaders to expose themselves to the interfaces where customers engage with the organization.
How can you foresee new growth opportunities and take advantage of the next inflection point? Distil...
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