The Net Promoter Score (NPS) is a measure of customer loyalty and satisfaction. It ranges from -100 to 100. An NPS score of 24, as shown in the product team's deck, indicates a positive customer response but there is still room for improvement. It means that more customers are promoters (those who would recommend the product/service) than detractors (those who wouldn't recommend), but the company should aim to increase this score by improving customer experience and satisfaction.
Measure your understanding of its customer base needs and determine their readiness to serve as advo...
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