Can I ask my team to provide me with what is going well and what is not going well in their service?

Yes, you can use a SWOT matrix template (Strengths, Weaknesses, Opportunities, Threats) to formalize what is going well and what is not.

In this matrix, strengths and weaknesses are internal factors, while opportunities and threats are external factors.

It's a simple but effective tool for analyzing the current state of your team or your company and for planning future improvements.

There are several best practices to have a high performing team:

1. Clear Communication: Ensure that everyone understands their roles and responsibilities. This includes the team's goals and how each member contributes to achieving them.

2. Trust and Respect: Foster an environment where team members trust and respect each other. This can be achieved through team building activities and open communication.

3. Regular Feedback: Provide regular feedback to team members. This helps them understand what they are doing well and where they can improve.

4. Recognition and Reward: Recognize and reward team members for their contributions. This can boost morale and motivate team members to perform better.

5. Continuous Learning: Encourage team members to continuously learn and improve their skills. This can be through training, workshops, or self-learning.

6. Conflict Resolution: Have a system in place to resolve conflicts. This can prevent small issues from escalating and affecting the team's performance.

Remember, every team is unique and what works for one may not work for another. It's important to understand your team's dynamics and adapt these practices accordingly.